Our Edge

Our Winning Culture
Unparalleled Commitment
Reliable Systems

Engaged Employees
Data Security
Genuine Approach
English / Spanish Language Options

Using OUR EDGE, ABSI offers our Contact Center and BPO Clients a Winning Culture of Engaged Employees whose commitment to deliver exceptional service for our Clients is evident in everything we do. Supported by a Management Team that has years of award winning experience, we understand the unique challenge of each communication channel you offer and we have the wisdom to put the right Solutions in play for your Customer.

We are different, all of our ABSI Team is right there “in the weeds” working to identify those important issues that can affect the overall Customer Experience and then we work with you to implement real change, that moves the needle & makes a difference. That’s OUR EDGE, let us show you how it can work for you.

Customer Care / Customer Service

The job doesn’t end after you acquire your customers. Our agents are focused to ensure your customers receive a great customer experience. We protect your brand across utilize all the Omni-channel services you provide today. Learn more >>

Technical Support

Even when dealing with Tech we believe it is still about people. We offer Tech Support programs in all the Omni-channels supporting a wide variety of products and services. Our agents are trained to resolve technical issues and apply the right Solutions for their specific problems and get the best customer outcomes.
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Financial Services / Financial Care

Our Financial Services & Care Solutions are designed to perform as an extensions of your current finance credit operations. We prefer a simpler consultative approach that can improve cash flow at early stages of delinquency. In addition, we can help you manage disputes, streamline billing & communications, and that results in lowered risk and enhances your existing level of customer service.
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Sales / Telemarketing

We have cost-effective sales and telemarketing solutions to achieve your sales objectives. Our agents use a knowledgeable, consultative approach turning customer contacts into positive interactions that build your reputation, business loyalty and repeat customers.
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Back Office Support

ABSI makes it easy for companies of any size to launch a flexible back office project where we can perform virtually any process or task in your operation. Whether you decide to our Trainers or decide train our ABSI team with your own people, we are compliant and follow your directions.
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Receivables Management

Despite all of the best intentions, some accounts will eventually end up being charged off. When that happens you need to work experts. Professionals who can get to work quickly and provide you with compliant and effective collection Solutions.
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Contact Us

Let Us Give You a Performance Edge.

Do you already do business with ABSI, and do you need assistance? Or would you like to do business with us?

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